For nearly 20 years, Indian software delivery billing followed a simple formula: people times hours times rate. Now, AI agents are quietly changing each part of that equation. In 2026, these agents are more than just advanced RPA tools. They handle outcomes in customer support queues, write production code for clients and resolve tickets faster than the humans who once managed them. The real question is no longer whether agents can join the team. Instead, it’s about what the team and its contracts should look like once they do. This sessions covers the ongoing changes in the market, and offers pointers on the direction of evolution.
Key Takeaways:
1. Agents that don’t own outcomes are just smart RPA, and clients will not pay for them.
2. Pricing per outcome, not per compute
3. Charging for tokens is the old model and will fail.
4. The new bottleneck is review
5. Context and Knowledge gaps kill projects now.
- Date:20/06/2026
- Time:11:10
- Event:Agility Rewired: When AI Agents Join the Agile Team @Bengaluru
