Abstract: By 2020 the average age of India will be 29 years. This new age consumer base is technology savvy, always connected and looking for a personalized, contextual experience with real-time online information. Cell phone penetration has reached almost 85% and the rise of the middle class has increased the number of households with internet connectivity.
Indian banks are under pressure to be agile & innovative in meeting the aspirations of this new age customer & at the same time warding off competition from new age Fintech competitors.
With the Government of India’s focus on digitization and banking for the unbanked population(Jan Dhan) along with rapid changes in the regulatory environment, problems are compounding for the banks.
* Bottlenecks in existing processes/systems
* How tools and technology can help to overcome the existing challenges
* Agility at enterprise level rather than at team level
- Event:Future of Agile @Mumbai