BFSI: From Technical Fragility to Technical Agility

Abstract: Almost all the products and services offered by a financial services provider is technology-enabled but the boom of Digital Modernization, spearheaded by FinTechs, has challenged the technology at the core of most financial institutions. Many of the systems are either old or outdated creating non-functional technology shortfalls that end up into a massive increase in maintenance costs, process and decision-making time and hence being fragile.

These huge service providers are now realizing that they have to switch their mindset from being a product technology focused enterprise to a consumer technology-focused service provider with agility being underpinned as their core value. They have to think progressively to rewire the business for speed and stability across the key areas of focus as well as operating models. Quoting his experience in a BFSI service provider, he would explain how he had been observing and even participating in these ongoing changes in his current organization.

Key Takeaways:

  1. Why FSPs lagged in being agile
  2. Difference between FinTechs and FSPs
  3. What are the challenges for FSPs in achieving technical agility
  4. What could agility be made possible as a core for FSPs
  5. Case study