The talk may cover the following topics:
1) Going Above & Beyond
2) Be proactive: Steps to provide WOW impression even if everything is going good (From good to great)
3) Clear Communication Channels: Establishing and maintaining effective communication lines with customers.
4) Regular Updates: Keeping customers informed with regular project updates and progress reports.
5) Active Listening: Techniques for truly understanding and acting on customer feedback.
6) Transparency: Building trust through openness about project progress, challenges, and changes.
7) Feedback Integration: Methods for efficiently integrating customer feedback into project iterations
8) Data-Driven Insights: Using analytics to understand customer behavior and preferences
9) Collaboration Platforms: Tools like Slack, Teams, and Jira for real-time customer interaction.
10) Leadership Role: The role of leadership in driving and maintaining a customer-centric culture.
11) Empathy Building: Training techniques to help teams understand and relate to customer pain points.
Key Takeaways
- Going above & beyond for your Customer
- Proactive communication may prevent customer dissatisfaction.
- Soft skill will assist to build long-lasting trust and transparency.
- The role of Empathy, understanding your customers and their situations.
- Constant improvement through customer’s feedback
- Date:20/07/2024
- Time:10:20
- Event:Customer Centric Agile Delivery through Collaboration @Ahmedabad
