High impact IT and Service Operations Leader with 25+ years of experience building and scaling high-availability, customer-first IT service organizations across India, APAC, SEA, MENA, and the US.
Proven track record of leading 24×7 global operations, driving SLA excellence, incident management maturity, and AI-enabled service transformation in fast-growing, regulated SaaS and technology environments.
Awarded for translating strategy into execution, strengthening governance without slowing innovation, and building high-performing teams with a strong ownership, urgency, and continuous improvement mindset. Deep expertise across IT service management, cloud/SaaS platforms, cybersecurity operations, automation, and executive reporting.
- Company:DAPL IT Services
- Short Bio:VP- Project Management & Delivery