Wide range of experience in Information Technology industry with US & UK customers. Responsible for retail, travel, transport & utilities verticals with a revenue target of £40+ million p.a. Accountable for service delivery in AD & AM space, both in the integrated (UK-India) & 100% offshore models enabling G1 & G2 growth.
Champion in maintaining high customer satisfaction, building strong relationships. Overseeing financial and quality control processes that ensure all customer engagements are managed and delivered to time, budget and quality standards. A “hands on” and a “go to” person – work closely with delivery, customer and the organization, making outcomes happen predictably. A good coach and mentor with strong leadership and general management ability.
- Company:Sopra Steria
- Short Bio:Delivery Director