This session presents a compelling case study on how a state Department of Child and Family Services (DCFS) leveraged AI to transform its service delivery. By integrating AI-powered automation and predictive analytics, the agency streamlined case management, improved eligibility processing, enhanced fraud detection, and boosted citizen engagement.
The discussion will highlight real-world challenges, strategic execution, and measurable outcomes achieved through AI. Attendees will gain insights into the role of AI in driving personalized services, enabling data-driven decision-making, supporting remote health initiatives, and optimizing funding allocation for maximum social impact.
Key Takeaways:
1. Real-world application of AI in public health and human services.
2. Improved efficiency in case handling and eligibility determination through automation.
3. Enhanced fraud detection using predictive analytics.
4. Better citizen engagement via personalized and data-driven services.
5. Smarter resource allocation enabled by predictive funding models.
- Date:10/05/2025
- Time:11:20
- Event:From Automation to AI: The Future of Business Process Optimization @Noida
