Agile Operating Model & Change Enablement for Service-Operations at Enterprise level

Abstract:

In this session, we would be talking on agile operating model strategy, for a back-office service-operations team, in a non-technology domain, along with its change enablement across an enterprise level (across multiple thousands) scale.

Key Takeaways:

  1. Understanding how Agile operates on a large scale enterprise level in service operation non-IT domain
  2. Will get some practical insights on how such Change Enablement happen in large scale enterprise orgs
  3. Also, what are some of the challenges while undergoing such a change enablement.